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Connection to Care - a collaborative project between BCACC and BCMSA

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This page covers the privacy and terms of the use of this website. You can find information about the phone-line and confidentiality here >>


Website Privacy Policy

Last Updated: April 16th, 2024

We want to provide you with clear and complete information about the data that this website gathers, where it is stored and how it is kept.

This Website Privacy Policy, as amended or changed from time to time, explains how we collect, use, maintain and disclose user information obtained through this website. On occasion, we may revise this Privacy Policy to reflect changes in law, our personal data collection and use practices, the features on the site, or advances in technology.

Who we are

This privacy policy discloses the privacy practices for the Connection to Care program and BC Association of Clinical Counsellors (BCACC) and the BC Municipal Safety Association (BCMSA). This privacy policy applies solely to information collected by this website. You can find more information about BCACC & BCMSA including full addresses andf contact information on their main websites listed below:

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to support you.

Some data is also generated from technical processes such as contact forms, cookies, analytics, and third-party embeds.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “HTTPS” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to the information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our website uses cookies and similar technologies to give you a better experience, enabling things like:

Basic site functions

  • remembering account, browser, and regional preferences
  • analysing site traffic and usage

Cookies store data about your use, but they are helpful because they allow us to help this site function and customise your experience. You can configure your desktop or mobile browser’s settings to reflect your preference to accept or reject cookies, including how to handle third-party cookies

Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to monitor our site for performance and traffic. For more information please see Google’s privacy policy.

For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

Contact & Feedback forms

Any information that you submit through the contact form will be stored in the database of this website. This website resides in Canada and the feedback forms do not ask for any identifying information.

Our Website design & development

Our website services are provided and managed by BCACC. They provide ongoing support and maintenance for the website. BCACC does not share that data with anyone outside of the company. They can access and edit all information held on the website.

How long we retain any data

If you submit feedback through the form, we store the information in the website database. Website administrators can see that information.

Website and database backups may be kept for 12 months, to ensure that we can restore or rebuild the website in case of failure.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

The personal data that we collect from you will be stored on servers inside Canada. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with data protection policies.

How we protect your data

We take the protection of your information seriously and aim to ensure this this site is as secure as possible. We have implemented restrictions related to the storage of and the ability to access your personal information. These include:

  • Daily malware scanning done automatically on our hosting servers.
  • Making regular, secure backups of your website data.
  • Backups are kept in secure storage.
  • Our ConnectioToCare website is hosted completely within Canada.
  • Limiting the number of people with access to the website’s admin
  • Restricting access to sensitive website files with current best hardening practices.
  • Individual accounts for users – no shared logins.
  • Removing accounts (or reset of associated passwords) when members with user accounts leave our community
  • Transferring of website files between local to public environments by secure transfer protocols (SFTP).

Our website software is continually being upgraded and maintained by our website hosting provider to keep up to date with latest versions, security practices and technologies, to help minimize security risk.

Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

What data breach procedures we have in place

In case of a data breach, We will create a fresh backup, scan the site for malware and attempt to identify the breach, removing any associated code and means of access. Subsequently we will look at preventative measures that will prevent a similar breach from happening again, and take action where possible.

Changes to this Policy

If we change our Notice, we will post those changes on this page. On occasion, we may revise this Privacy Policy to reflect changes in law, our data collection and use practices, the features on the site, or advances in technology. We encourage you to review this Notice regularly to stay informed of the latest modifications.

Contact information

Please feel free to contact us if you have any questions about this BCACC eConnect Privacy Policy or the information practices of the Services.

You may contact us as follows:

If you feel that we are not abiding by this privacy policy, you should contact us immediately via e-mail at janeb @ bcacc.ca

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